Decrease Resolution Time

  • Resolve customer issues using videos. Stop explaining the solution over endless email threads.
  • Give the power of video to your customers by letting them record issues through videos. The recorded issues come directly into the support agent's account.
  • Create tutorials and post them on your knowledge base. Enable your customers to resolve issues themselves with videos.
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Engage Customers with Videos

  • Turn visitors into happy and engaged customers by effectively communicating using videos.
  • Solve customer’s need with videos to put a face to your company and give them a personalized experience.
  • Quickly respond to your visitors with short how-to videos to Increase chat-to-conversion rates and reply rates.
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Go Beyond The Standard Process

  • Allow both the agents and customers to share videos of their screen for faster resolution times.
  • Share a guest link with your employees and get valuable feedback from them using videos.
  • Create short resolution videos of FAQ’s and add them to your knowledge base to reduce ticket volumes.
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Book More Meetings

  • Engage with your customers by recording and sending prospecting videos right through your Freshsales account.
  • Easily track your video emails and schedule follow-up emails depending on the video behavior.
  • Add interactive CTA’s in your videos, book meetings and close deals at the click of a button.
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Testimonials